This Section First!
All of it!
Poor FrontPage. Nobody loves
you. "Real" web designers wouldn't be caught dead using FrontPage
to do client's work. Trouble is, Microsoft has done such a good job of
making it easy for the average personto create a reasonably acceptable
website, that FrontPage websites are everywhere. As a result, if a hosting
company wants to make any money, they have to offer the STUPID FrontPage
extensions on the host server so the FrontPage web site will work correctly.
But secretly, they hate FrontPage, and sometimes for good reasons; to
be honest, FrontPage extensions are a pain in the backside to most hosting
administrators. They are unstable, it takes NO effort on the part of the
site owner to corrupt them, and the vast majority of people who use FrontPage
not only know very little about web design, they know even less about
the extensions and how to make everything come together as it should.
SO, we end up having to chase after every little mistake a site owner
makes, and often have to get on the phone and show site owners how to
use their own software!! And this doesn't work, because NO hosting company
knows the software, and only knows the extensions enough to install and
We are no different; we hate
chasing after corrupted extensions too. So, we're going to make you this
offer: You are in the right place. We know FrontPage, because we started
in our homes using FrontPage, and cut our teeth on FrontPage 98 and 2000.
We learned a lot and graduated to Dreamweaver, ColdFusion, HotMetal Pro,
and other more sophisticated web design programs. Trust me when I tell
you, the author has had more experience with FrontPage than any other
web hosting company owner or chief executive. The author has ranted and
raved at hosting companies, screamed at his computer screen and spent
more time with the FrontPage help desk at Microsoft than he's willing
to admit. In the end, 99% of his problems were of his own making.
If you learn nothing else in
this diatribe, you must realize that CERTAIN ACTIONS ARE NOT PERMITTED
on a FrontPage website. NEVER, EVER FTP ANYTHING TO A FRONTPAGE WEBSITE
running Unix, or Linux operating systems that have the extensions installed.
That means US! We are a Linux/Apache shop, and you simply CANNOT FTP files
into a site with FrontPage extensions installed. You CAN do it on an NT
machine to a limited degree, but even then you must be careful. On a Unix
or Linux machine it CANNOT BE TOLERATED! You must be willing to accept
responsibility for your actions, and either read this manual and learn
how to administer your site correctly, or please consider another hosting
company. This sounds harsh, but you will end up exceedingly unhappy that
your site is not working correctly, and it will not be our fault in 99%
of the cases. Neither of us will benefit from the relationship. BUT, in
an effort to save you endless frustration we are willing to go you one
further than ANY other FrontPage hosting company. Call us if you
have trouble with your SOFTWARE! That's right! We know how to make
the program work, how you should best manage you files, and make you happy.
We know shortcuts, we know things that Microsoft probably does not know
about it's personality, limitations, and other idiosyncracies. We have
resources world-wide. BUT; if we tell you how to do something, you MUST
observe what we tell you about managing your site and interacting with
the server extensions.
Fair enough? GREAT!
and foremost, if you are still using FP98, do yourself a favor and upgrade
to 2002 or 2000 at the very least. It is a quantum leap improvement over
FP98, and now that 2002 is out, you can get copies of 2000 dirt cheap
at computer shows. If you are still using FP97, you are way out of touch.
We can't help you with FP97.
We do provide Technical
Support for your use of FrontPage 98 and 2000 or 2002 software. We have
provided the following information as a courtesy. Should you need further
assistance with FrontPage software,send me an e-mail
or go to Microsoft's
FP Authoring Site.
we can make is that when your site is loaded onto our servers,
from that point forward, do your best to do all editing live from the
server, and not on your local machine and then subsequently uploading
your work. One of the great things about FrontPage is the site management
processes. It is so simple to open the site live on the server and do
all maintenance. It's slower, but in the long run it is easier and MUCH
less hassle. All you do to save your work on the server is hit "Ctrl-S"
Plus, you eliminate the threat of your local machine crashing and losing
all your work. And, you also eliminate the hassle of getting the PWS (Personal
Web Server) to work. There are just times when PWS does not want to open,
and there's very little you can do about it. I have had times that I tried
to open PWS and no one could tell me why it would not open. Just eliminate
the problem and work directly off the server.
The most common asked question users ask when using FrontPage is:
The default page still shows up even after I have uploaded my index page.
SOLUTION: You MUST DELETE the default page before your index page
will show up.
Opening an Existing Web
in FrontPage 98
Further Microsoft FrontPage
After you have built your html
documents and are ready to upload them to our server:
1. Open the web you've created on your PC using FP Explorer.
2. Choose File > Publish
3. If your "Destination Web Server" doesn't appear in the Publish
window (it won't the first time you publish to our server) CHOOSE "More
Webs" and type the location of the web to publish to. Hit return.
IMPORTANT: Use www.yourdomain.com as the Destination Web Server to publish
to our server. Leave the "Destination Web Name" BLANK.
4. You will be asked for your USERNAME and PASSWORD. This is your domain's
USERNAME and your FrontPage PASSWORD (which may be different than your
regular telnet/ftp/POP password). If you're not sure what it is or if
you aren't allowed past this point, you'll need to contact us for a new
5. You can watch the progression of the upload by looking at the bottom
left corner of FP Explorer.
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Opening an Existing Web
1. Open FP Explorer and choose File > Open Front Page Web.
2. You can now choose to open a previously created web on your PC or your
web on our server.
3. Highlight the appropriate web or type in the web address (www.yourdomain.com)
and click OK.
4. Enter your USERNAME and FP PASSWORD if required.
5. Make modifications and recalculate links if needed. (See FP help docs
for info on when it's necessary to recalculate links.
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Troubleshooting Common Problems with FP98
Getting error - "Root Web Busy"
FTP or telnet to your site and remove the "service.lck" file
in /public_html/_vti_pvt. This usually happens when an FP session is interrupted
Server timing out when publishing large sites.
This difficulty arises when the uploading link times out in the
process of copying the web to our server. The only suggestion Microsoft
has offered so far is to break the main web into a group of sub webs on
your PC, then upload these individually. If this problem persists for
you, please contact support.
Getting Error - "Front Page Extensions not Installed"
We often see this error being reported even when the extensions
have been installed. If you get this error, please contact support and
we'll make sure the extensions are installed and repair them if necessary.
NOTE: The extensions are easily corrupted. Please use only FP Explorer
to update your web site on the server, not FTP.
I published but my web's not there!
This will happen when the "Destination Web Name" is filled in
when publishing to our server.
This box should be left blank. If you put any other name in this box it
will create a subdirectory off of your root web and copy all of your files
into it. Your site will exist under a subdirectory instead of at the top
level /public_html where it should be.
My counter, bbs, guestbook, etc isn't working.
These problems are generally due to incorrect permissions on
either the directory, file(s) or cgi script(s) that are associated with
them. Please don't change the permissions of your files or directories
unless you have a specific reason for doing so and you know what effect
it will have on your site.
My forms won't work through the Secure Server.
The call to a cgi script using the Secure Server must not be
within a webbot. Use a normal cgi call in your html script for Secure
My search bot doesn't return any results.
The /public_html directory must be world readable AND you need
to recalculate links BEFORE publishing (or after editing directly on the
server). If it still doesn't work: FTP to the server and go to the /public_html/_vti_txt/default.wti
directory.Delete any files that begin with "ALL.". Don't delete
any other files. Then using Windows Explorer, do the same thing on your
PC. Recalculate links, test locally with your browser and publish.
FP starts the Web Publishing Wizard when I try to publish.
Cancel the operation and email support to have the FP extensions
Why is my page renamed on the server when I publish?
The "Default Document" of your web is automatically
renamed by the server to what is required by the configuration of the
server. For example, if you've named the main page "index.html",
it may be renamed "default.html". Just check the links to your
main page to make sure they refer to it the same way.
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Microsoft FrontPage 2000
This tutorial will guide you step-by-step through configuring Microsoft
FrontPage to exchange files between your computer and your web site.
In order to follow along with us, you'll need to have Microsoft FrontPage
installed, and you'll need to be connected to the internet via your Internet
Create a Simple Page
Before you can publish an html file to your web site with FrontPage, you
must either have a page already created, or create a page. To create a
page with FrontPage, follow these simple steps:
1. With FrontPage open, choose File --> New.
2. Type in "This is a simple test"
3. From the menu bar, choose File --> Save As.
4. Name the html file.
(If this file is to be your homepage, be sure to name it index.html)
Once you have the file saved to your hard drive, you are ready to publish
Publish Your Web Page.
1. From the menu bar, choose File --> Publish Web .
You'll get a dialog box like this:
2. Click on the Options button
You will see a dialog box like this:
3. In box below Specify the location to publish your site to: enter the
full URL for your site.
4. If this is the first time you are publishing your site, select Publish
5. Select Include subwebs.
You should now have a dialog box that looks like this:
Obviously, you will have put your real domain name instead of 'mydomain.com'
6. Click the Publish button.
You should now see a dialog box like this one:
7. Enter your username and password.
If you have entered all the details correctly, FrontPage 2000 will then
publish your site. You will see a dialog box like this one when it has
8. Click Done.
Ah, if only life were
that easy. However, with tempramental FrontPage, there is every possibility
that you web will not transfer in it's entirety. If this happens to you,
first, call us and let us know you're going to be uploading and we'll
extend the default "open" settings on Apache, which is 5 minutes.
(The server closes to all incoming uploads automatically after 5 minutes,
and the process has to be started again.) After that, If you get cut off,
or if you try to upload your site several times and it stops in midstream
(it doesn't matter what the error message says) more than likely your
extensions were corrupted. This is not your fault! It's just the Microsoft
way. Simply send me an e-mail and ask me to delete the extensions,
and then to immediately re-install your FrontPage extensions. I know this
sounds round-a-bout, but if you try to re-install your extensions over
corrupted extensions without first deleting the installation, you will
only retain your corruption and it will not work. Don't forget; anytime
you are re-installing your FrontPage extensions, and no matter who
your host is, you must un-install (or delete) first! Un-install the extensions
If this doesn't work,
your last resort will be to do the following:
1) First, ask me to
uninstall the FrontPage extensions.
2) Then FTP approximately 80% of your site
to the new server. Do not FTP your entire site.
3) Then, ask me to re-install your extensions. (stay with me here, I know
this is wierd, but trust me...)
4) Then, go back to FrontPage, and go through the normal Publish process
again. HOWEVER: Choose the "Publish changed pages only"
option. This will pull in the pages you did not FTP before, and will
result in a shorter upload time. When the upload is finished, FrontPage
will automatically connect all your extensions, and your site will be
Uploading your site
will go a lot more smoothly if done from a DSL or cable modem connection.
will have some trouble uploading your site from one live server to another
live server. I have done it, but it fails more times than it is successful.
It will work a lot better if you do it from a DSL or cable connection.
Try it first, and if it works, great, but otherwise you will have to backup
your live site onto your local hard drive, and then upload the site from
your local hard drive to the new server (us).
The Microsoft Website.
If you need further assistance using FrontPage, go to http://builder.com/Authoring/FrontPage98/
Microsoft Frontpage helpdesk
number is 425-454-2030 and is available free of charge Monday
- Friday, 5am until 8pm, and Saturday only 6am to 12pm, Pacific
time. Have your serial number ready! You will have to give it to the gatekeeper
when you make your initial call. The techies are very good. They are patient
Tom Brunt's Outfront Forums
The best Frontpage discussion
board on the web is Thomas Brunt's OutFront discussion board. The people
there are great, very knowledgeable and will bend over backwards to help
you with any problem you may have. I know these people intimately, so
tell them you are hosting with me and you will be derided unmercifully
(just kidding); actually you will be helped a great deal. In fact I can
get on the phone with any of their moderators and work with them to solve
your problem if I need to. Not every day, but on a sporadic basis we can
go the extra mile to help or to accommodate.
Microsoft FrontPage Support
If you need further assistance using FrontPage, go to http://support.microsoft.com/directory/
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