Account Overview - Getting Started - Control Panel Overview - Chapter 1 FTP Software Setup
Chapter 2 SSH / Telnet Setup - Chapter 3 Email Software Setup - Chapter 4 CGI-Bin - Chapter 5 Secure Server
Chapter 6 FormMail - Chapter 7 MS FrontPage - Chapter 8 CGI Scripts - Chapter 9 ASP - Active Server Pages
Chapter 10 JSP - Java Server Pages - Chapter 11 PHP - Chapter 12 Real Audio/Real Video
Chapter 13 File Manager - Chapter 14 Mail Manager - Chapter 15 Changing Passwords - Chapter 16 Site Statistics
Chapter 17 Network Tools - Chapter 18 FTP Manager - Chapter 19 Backup Manager - Chapter 20 Password Protect Directories
Chapter 21 Custom Error Pages - Chapter 22 MySQL & PhpMyAdmin - Chapter 23 Mime Types - Chapter 24 CronTab
Chapter 25 Entropy Chat - Chapter 26 Akopia Shopping Cart - Chapter 27 Search Engine Submission
Chapter 28 PGP & PGP Mail - Chapter 29 Subdomains

Getting Started

How To Access Your Control Panel

To access your Control Panel type the following URL into your web browser (replacing domainname with your actual domain name):

Note: The forward slash must follow the word cpanel.

The Files In Your Account

When you initially log into the root of your account, dependant upon the method which you choose to log in, you will see various hidden files and directories, among them, the two that hold the most importance are the public_html and public_ftp directories.


DO NOT DELETE OR RENAME any of these directories or any files that you may find inside the directories when you initially log into them. These directories and files are automatically setup by the system and required in order for your account to function. Deleting or renaming any of them will cause fatal errors that can only be repaired by deleting and resetting your account. Deleting and resetting your account will inadvertently cause you to experience DNS problems. DNS problems are not something that can be manually fixed, as they can only work themselves out in an unpredictable amount of time.

Of these directories, the ONLY ONE that is important to you is the public_html directory. This is the directory where you will upload your web pages and create other subdirectories that will pertain to your web site and be viewable from your web browser. Your pages WILL NOT be viewable on a web browser unless they are uploaded to this directory.

When you initially enter your public_html directory, you will see only one directory, which is your cgi-bin.

The cgi-bin is where you upload your cgi scripts. DO NOT DELETE OR RENAME your cgi-bin.

As you add features from your Control Panel, the system will automatically create other directories within this area. ANY AND ALL sub-directories and/or files created by the system are required by the system to make a particular function operate and SHOULD NOT BE DELETED OR ALTERED IN ANY WAY.

The entry page to your account MUST be named index.html or index.htm. When a visitor types in, the page that will be expected is one of these.

Where and how to upload your files

ALL files must be uploaded to your public_html directory.

Files are uploaded to your account using WS_FTP, CuteFTP, or Fetch or any other FTP program that you may prefer. Please refer to Chapter 1 for instructions for setting up your FTP client. For more indepth information pertaining to your FTP Client, refer to its documentation.

There are also numerous tutorials for using FTP out on the web, simply do a seach for FTP tutorials. We located one at

How to view your pages on the WWW

If your domain name is not yet live on our servers, you can view your pages by using your IP address as follows:


be sure to include the forward slash after your ip address.

If your domain is live on our servers, you can view your pages within any browser by typing any of the following in your browser: (of course replace with your actual domain name and its extension.)

If you are getting an error when typing the above several things could have gone wrong, these are as follows:

1) Your initial page is not named index.html or index.htm
2) The code in your index.html page is incorrect
3) The registration/transfer request for your domain has not been completed. (this process can take up to 72 hours. If it has been 72 hours since the transfer of your domain has been requested through Network Solutions, Resellers will need to contact Network Solutions themselves using the Tracking number provided in their confirmation email. Our regular hosting clients need to submit our Technical Support Request Form and provide us with the Tracking Number so that we can contact them.
4) Your account has been deactivated due to non-payment, non-compliance of our policies, or spamming violations - users need to contact Technical Support.

NOTE: If your account has been deactivated by the backbone due to spamming violations, we had no control over the deactivation itself. Our spamming policies are set forth by our backbone providers themselves and when an account violates these policies, the backbone steps in and removes the account in question from our server without the option of reactivating. We have no control over this and feel that our warnings throughout our web site as well as within our Policies are sufficient enough warnings to our users to not spam.

The best advice that we can pass on to our users is DO NOT SPAM. There are only so many backbones and while you may find it convenient to hop around from hosting company to hosting company, eventually you will start getting "We don't want your business" from the hosting companies, this is because the backbone will not allow them to host you because you've been banned for spamming. You don't have to like this rule, but it's the one that rules your existence on the Internet.

Are you unsure of what spamming is? We can make this short and simple for you. Spamming is the sending of any unsolicited email to an email address whos owner did not invite you to send an email to them.

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